The Professional License Consulting Services (LCS) Consultant will provide consultancy support to clients, acting as a key resource for LCS managed services across the software lifecycle in order to deliver a wide variety of licensing solutions.
 
• Provides technical implementation, configuration and tool analysis services to clients for Software Asset Management (SAM), compliance and optimisation solutions.
• Adopts a proactive approach to engaging with local account teams in order to build an understanding of client requirements and help drive the delivery of solutions.
• Analyses and processes client data in order to perform licensing reconciliation services, data quality assessments and review of licensing agreements and usage rights.
• Utilises knowledge of software licensing to support EMEA wide licensing desk, internal teammate queries and any client questions regarding licensing.
• Support internal sales teammates to ensure the efficient delivery of LCS to clients.
• Acts as a technical pre-sales advisor to Account Managers and Sales Associates.
This list is not exhaustive, you will be required to take on additional responsibilities as reasonably requested by your manager.
 
KEY DUTIES AND RESPONSIBILITIES 

Client satisfaction
Achieve client satisfaction at or beyond target rate through client survey
Ensure agreed asks are delivered on time, on budget and without error
Growth of LCS Achievement of GP and revenue growth in line with agreed LCS growth targets
 
Essential 
Strong communication skills with the ability to interact effectively with teammates
Proven experience in presenting results of analyses
Ability to interpret multiple data sets and summarise key points, highlighting methods used, expectations, issues, trends, observations and recommendations
Ability to work with a variety of teammates and clients, including remote or virtually
Ability to execute proof of concepts and product demonstrations to internal and external stakeholders at a variety of levels
Experience of implementing the technical aspects of SAM tools
Knowledge of a SAM tool (Flexera, SNOW or Aspera)
High level of verbal and written English
IT and Licensing knowledge for at least one software publisher

Desireable
Knowledge of licensing models for one or more software publishers
Experience of IT tools (Microsoft SCCM, ServiceNow or SQL scripting)