Technical Consultant - SAM Tools

2022-03-28 12:11:232022-07-05 Merlin Corp
Job Type Permanent full-time
Location Europe (Milan/UK/Madrid/Amsterdam)
Area EUROPE, ALL EUROPE ALL Europe (Milan/UK/Madrid/Amsterdam)
Sector Non-Sales - Technical Consultant
Salary 55K
Currency EUR
Start Date
Telephone 07855111157
Job Ref TC01
Description
My client are a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The Technical Consultant resides within the Licence Consulting area of the EMEA Services function and, specifically, within the Software Lifecycle Services team. The SLS Technical Consultant is responsible for providing expert advice internally and externally, whilst collaborating closely with teammates working on projects to deliver effective licensing solutions to clients. 

Responsibilities:
• Undertake discovery calls to determine the IT environment and associated considerations with respect to Software Asset Management tooling.
• Prepare and deliver scoping requirements discussions with existing and potential clients, acting as technical advisor to pre-sales activities.
• Provide technical implementation and configuration services to clients for software asset management (SAM) engagements, both as standalone and part of managed services engagements including installation and configuration of data connections and data extract, transform and load activities.
• Work with other technical consultants to design, manage and transform existing and future tooling solutions – includes hosted, cloud and on-premise instances.
• Collaborate with other consulting practices within the business to assess, design and onboard future tooling, compliance, and optimisation solutions.
Produce and maintain technical design documentation.
• Perform maintenance checks and technical review activities on existing tooling platforms and installations.
• Monitor and manage technical support topics from customers and teammates, liaising with tooling partners for complex support tickets.
• Maintain and grow knowledge of product evolutions and new technical offerings, internally and in the marketplace.
• Identify and put forward opportunities to grow SLS technical capabilities that support the overall strategy and adds value to clients.
• Identify and/or recommend efficiencies in the analysis the team is undertaking, through scripting, coding, and other methods

IT education and proven technical background, including implementation of business sof tware applications with a desire to develop further technical capabilities
Experience working with Windows Server (Active Directory/GPO, Virtualisation, IIS / Web Services) and Desktop environments
High level of written and spoken English
Knowledge of SQL based technologies/software (e.g. within a 1st line support context) and/or SQL knowledge and experience with PowerShell scripts 
Proven practical experience managing or being the lead technical contact responsible for a SAM tool
Excellent track record working in IT operations and/or IT consulting
Excellent relationship management skills with the ability to articulate technical topics to non-technical teammates and client contacts
Proven team working ethic with a desire to partner internally and externally
Developing business acumen with awareness of potential client needs and perceptions of service quality.
Consults with management in a success-oriented way, pro-actively suggesting ways to improve relationships

Practical experience of implementing, configuring, and maintaining at least one leading SAM tool. Example publishers include Aspera, Flexera, Snow 
Advanced certification on the stated environments 
Other European language capabilities
Advanced SQL certification Experience of Windows scripting (Batch, PowerShell, Visual Basic) Knowledge of some or allthe following: Microsoft T-SQL, XML, Active Directory, SCCM, .NET development and UNIX environments, web services
Working knowledge of related technologies such as SCCM, CMDBs, ITSM packages
Knowledge of more than one SAM tool
Technical support and ticket management experience 
Licensing knowledge for at least one software publisher and/or operational or consulting experience around Software Asset Management 
Experience of executing proof of concepts and product demonstrations to internal and external stakeholders with credibility and confidence
Experience working in diverse virtual teams 
A proven resourceful attitude that has delivered customer success whilst overcoming challenges, recognised by colleagues and clients

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