We are looking for experienced Software Asset Management (SAM) Consultants that can deliver services underpinned by our clients' solutions to current and future customers.  
 

You will be a solid team player who works well with their peers and you will be responsible for engaging and assisting customers in deploying their products within customer environments, understanding and controlling their software licensing positions, licensing costs, reducing any risks and exposure that may exist. This you will do by leveraging industry best practices while expanding opportunities and building more-profitable, long term relationships with our customers. 
 

Assignments will typically include you installing and configuring their products and so you will have a keen interest in this more technical aspect of the role. You will deliver SAM services from our portfolio of service offerings which may be on-off engagements or as part of an ongoing managed service. Engagements will be wide and varied working with customers from all industry sectors. Services you will be delivering include SAM baseline assessments (effective license positions) for software publishers, license optimisation recommendations and performing SAM maturity assessments. 
 

A key aspect of the role is to have a reasonable awareness of technical infrastructure that aids deployment of products and be competent at the installation of Windows based software. 

Once you have become familiar with our products, you will also support pre-sales activities with such aspects as product demonstrations and support our Sales function to help craft customer solutions based on our products and services. Equally, you will be delivering post-sales support of our customers by providing product training and resolve customer queries. 
 

This is an exciting opportunity for an experienced SAM Consultant to make a mark and be part of an ambitious and growing team delivering innovative products and services. 

 

Key Responsibilities 

Software Asset Management Consultant Specifics
 Hands-on installation, deployment and operational troubleshooting of products
 Performing an inventory of installed software
 Matching software with licenses
 Reviewing policies and procedures
 Creating assignment delivery plans for your work
 Engaging with customers on a daily basis and helping them understand their current license situations
 Day-to-day running of multiple assignments throughout their entire life-cycle, both remotely and on-site
 Ensure delivery of project scope within agreed timescales and budgets
 Identify cost savings and operational benefits (risk management) and provide recommendations to customers
 Business process analysis
 Establish a baseline of a customer’s software license portfolio
 Manage and deliver professional and managed services
 Responsible for producing software publisher ELPs to required standards
 Preparing license positions for multiple software publishers and generally advising customers how to optimise current and future license purchasing
 Creating documentation and reports as required during the delivery of SAM solutions and services such as those needed for:
Operational processes, concepts and workflows
Cost saving and cost option comparisons
Recommendations for how to license, reconcile, re-harvest licensing entitlement
Creating, implementing and/or optimising business processes
User education and training
Provision of plans, progress and update reports on a regular basis as requested and required
 Contribute to the on-going development and enhancements of our SAM services and strategy
 Development of functional concepts and potential enhancements to products and services
 Executing SAM implementation projects, including the rollout and transfer to the customer of an operational system based on products
 Analysis of customer license contracts
 Investigation and obtain clarification where needed from software publishers
 Internal and external workshop leadership
 SAM project leadership
 Deliver User education and training 

  

Operational Support
 Collaborating closely with colleagues to ensure new product features and functionality are factored into operational team processes, such as education, training and product help
 Understand our customers, their feedback and needs
 Ensure new product releases are well understood and communicated to our customer base
 Ensure priority and focus is provided when important customer support needs present themselves, working with colleagues to identify and implement an acceptable resolution 
 

Skills & Competencies Required 

 Create and maintain excellent relationships with your team and other colleagues
 Strong presentation, communication, organisation, multitasking and time management skills
 Self-motivation and drive
 Solid problem solving and consultative skills
 Continued hands-on technical experience relevant to this role
 The willingness to share knowledge with team members and colleagues
 The ability to apply knowledge to new situations
 Process analysis to assess where gaps exist and where efficiencies and improvements can be made
 Ability to review and analyse customer license agreements and correctly interpret license usage rights 
 

Experience Required 

Consultancy
 Strong in project management, leadership and skills in business process analysis
 Licensing knowledge and product use rights for VMware, Microsoft, Oracle, Symantec, Adobe, IBM & SAP  Practical experience in applying industry knowledge of software policies, procedures and compliance
 Practical Software Asset Management knowledge and experience
 Delivery of IBM and/or SAP SAM assessment and deployment engagements (Effective License Positions)  Licensing knowledge in one or more of the software publishers VMware, Microsoft, IBM, Oracle and/or SAP
 In addition to licensing knowledge, practical experience with Tier 1 software publishers (such as VMware, Microsoft, IBM, Oracle and/or SAP) in a vendor audit situation 

Technical 

 Solid awareness of IT environments/infrastructure such as Windows, UNIX, Linux and Networks
 Good operating system technology skills such as Windows and/or Unix
 Competent at installing Windows based software products
 Hands-on experience of deploying hardware and software asset discovery and inventory tools
 Hands-on troubleshooting discovery and inventory issues