SAM Consultant

2018-07-31 15:39:352018-09-28Merlin Corp
Job Type Permanent full-time
Location Germany (various locations)
Area EUROPE, ALL Germany (various locations)
Sector Non-Sales - Software Asset ManagerNon-Sales - ConsultantNon-Sales - SAM Consultant
Salary Negotiable
Currency EUR
Start Date
Telephone 02032902037
Job Ref SAMC038
Description
My client are looking for a consultant to join their growing licensing consulting services (LCS) team in EMEA. The role has opportunity for future growth and specialisation. The core elements for this specific role are:
  • Support customer success in the field of Software Asset Management
  • Acting as a key point of contact for managed services across the software lifecycle, especially in German speaking markets
  • Working with industry leading SAM tools from an operational perspective to deliver licensing positions and a wide variety of related reposting
  • To analyse and process customer provided data to perform the following:
    • Perform licensing reconciliation services
    • Data quality assessments – for example, to support the processing  of licensing entitlement records
    • Feed through into analysis processes, potentially within and outside of their analysis aides and third party partner tools
    • Review of licensing agreements, specifically obligations and usage rights that fall outside of default models or standard EULAs
  • Build and utilise knowledge of software licensing to support our EMEA wide licensing desk, internal teammate enquiries and delivery of our managed service operations
  • Manage internal and external customer satisfaction, working towards a continually high level of pro-activity and engagement success
  • Producing and maintaining documentation to support work performed. The role will involve close interaction with teammates who may be located overseas.
  • Contribute to the ongoing development of our LCS practice. This may involve supporting solutions to customer specific needs and scenarios.
The role forms a key part of their provision of SAM and licensing services, which ranges from tool delivery and management, licensing desk, reporting and optimisation services. There are career options depending on the candidates skills and goals, such as:
  • Move into a senior or specialist licensing consulting and advisory role
  • Broaden experience and knowledge across software publishers
  • Develop specific skills with respect to SAM tooling, data analytics, business processes, licensing strategies etc.
MINIMUM REQUIREMENTS
·         German – mother tongue or a high level of fluency
·         English – ability to communicate well in written and oral form
·         Location – preferably München, with a secondary option of Wien or Mainz. 
·         IT/licensing knowledge or background for at least one software publisher, with a desire to develop further licensing knowledge and skills
·         Experience of licensing reconciliation processes and SAM tools
·         Ability to communicate with operational and management personnel, both internally and with clients
SKILLS AND ABILITIES  
  1. Teamwork :  All work is in a team environment, including teammates and customers who may be overseas. Being willing and able to partner internally and externally to achieve successful outcomes is essential .
  2. Communication Skills:English: Both in written and oral forms. The right candidate will be pro-active in having conversations. Other language skills are appreciated.
  3. Success based focus:The ability to work with a variety of teammates, customers and partners to reach a positive outcome.
4.       Licensing interest:This role is only suited to someone who has an active interest in licensing. Should a candidate not have  specific knowledge / background, they should clearly demonstrate their desire to work in this field.
DESIRED EXPERIENCE / CHARACTERISTICS
·         Operational knowledge of a SAM tool, such as Flexera, Snow or Aspera
·         Knowledge of licensing models for one or more software publishers gained from working in a SAM environment
·         Other language capabilities – European or major global languages
·         An ability to communicate effectively with teammates. A key example will be presenting results of analyses performed highlighting methods used, exceptions, issues, trends, observations and recommendations
·         Technical knowledge and ability to work with a variety of data sets is advantageous
·         Experience of or exposure to IT tools such as Microsoft SCCM, ServiceNow, SQL scripting etc. is not essential but may be helpful
·         A resourceful and pro-active attitude that focuses on finding successful paths
·         Data analysis skills and the ability to summarise key points and highlight issues and exceptions
·         Travel to client sites is likely to be required in the normal course of work, although this may be sporadic. This will typically be within German speaking territories.
 
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