Job Title

• Monitoring of Software Vendors (inc, Oracle, MS, Adobe and Sophos)
• Act as first line in audit defence and establish process for supporting such requests
• Spend reporting and contract life cycle management annual, quarterly, monthly charging
• Support the customer in the preparing for key contract renewals and anniversary through the analysis of available data and liaising with key stakeholders across the business and 3rd parties outsourcers.
• Supporting internal recharging services
• Monitoring and responding to license desk queries
• Supporting quality assurance of services to customer
• Management of on-site resources, and co-ordination of in-house resources and customer outsourcers
• Ensuring team maintains a high level of expertise, particularly in areas of software licensing for key software publishers.
• Ensuring team maintains strategic relationships with key software publishers
• Identifying and working closely with key stakeholders within customer
• Work with process manager and client director to develop product roadmap and strategy for SAM services
• Work with the process manager and the client director to ensure deliverables are in line with client contract

• Experience of managing software contracts and negotiating license/type and rates with experience of preparing an annual declaration for the publisher.
• Good organisational and people management skills and work as an escalation point
• A good understanding of software contract management and negotiation
• Experience of SAM and software licensing, systems management technologies and service delivery
• Excellent communication skills face to face/email/telephone with ability to talk both to technical and C level contacts.
• Proven proficiency in identifying new business opportunities
• Ability to work collaboratively with the client director
• Flexible approach to working unsociable hours on occasion

• Excellent communicator (Written & Oral)
• Effective problem solver and trouble-shooter with strong contract and commercial awareness
• Customer facing, presentable and articulate with ability to demonstrate and build confidence/credibility with customers and staff
• Ability to work under effectively under pressure and under own initiative
• Methodical and organised with an attention to detail
• Enthusiastic, team player who can see big picture and think creatively