Job Title
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Software Contract Manager |
Department |
Software Asset Management (SAM) |
Reporting To |
SAM Service Delivery Manager |
Purpose of Job |
On-site role, as primary contact for the delivery of software contract advisory services for a large multi – national organisation (100k+ employees). |
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Responsibilities |
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Monitoring of Software Vendors (inc, Oracle, MS, Adobe and Sophos)
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Act as first line in audit defence and establish process for supporting such requests
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Spend reporting and contract life cycle management annual, quarterly, monthly charging
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Support the customer in the preparing for key contract renewals and anniversary through the analysis of available data and liaising with key stakeholders across the business and 3rd parties outsourcers.
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Supporting internal recharging services
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Monitoring and responding to license desk queries
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Supporting quality assurance of services to customer
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Management of on-site resources, and co-ordination of in-house resources and customer outsourcers
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Ensuring team maintains a high level of expertise, particularly in areas of software licensing for key software publishers.
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Ensuring team maintains strategic relationships with key software publishers
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Identifying and working closely with key stakeholders within customer
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Work with process manager and client director to develop product roadmap and strategy for SAM services
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Work with the process manager and the client director to ensure deliverables are in line with client contract
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Skills Required |
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Experience of managing software contracts and negotiating license/type and rates with experience of preparing an annual declaration for the publisher.
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Good organisational and people management skills and work as an escalation point
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A good understanding of software contract management and negotiation
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Experience of SAM and software licensing, systems management technologies and service delivery
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Excellent communication skills face to face/email/telephone with ability to talk both to technical and C level contacts.
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Proven proficiency in identifying new business opportunities
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Ability to work collaboratively with the client director
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Flexible approach to working unsociable hours on occasion
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Training Given |
Job specific training will be given during employment both on the job and by vendors. |
Qualities |
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Excellent communicator (Written & Oral)
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Effective problem solver and trouble-shooter with strong contract and commercial awareness
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Customer facing, presentable and articulate with ability to demonstrate and build confidence/credibility with customers and staff
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Ability to work under effectively under pressure and under own initiative
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Methodical and organised with an attention to detail
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Enthusiastic, team player who can see big picture and think creatively
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